Customer Testimonials
Customer Reviews for Five Star Ford Lincoln Aberdeen, WA
Finding the right car at the right price is often a challenge. Finding the right dealer to do business with? Well, sometimes that can be just as much of a challenge.
At Five Star Dealerships in Aberdeen, WA, customer satisfaction is our top priority. Our knowledgeable sales and service teams raise the customer care bar to the highest level. If you have never purchased or had your car serviced here at Five Star Dealerships, allow us the opportunity to earn your business.
Gage Rasanen - March 2023 - I have dealt with the service and parts department twice now and both times have been fantastic. Getting ahold of the service department can be a pain, but that’s understandable with how busy they are. I appreciate their friendly and honest service.
Cyndi Carver - March 2023 - These guys are the best. I bought my Bronco Sport at another dealership and was very sad to leave the area. Upon relocating to Ocean Shores, we discovered Five Star in Aberdeen. Their service department is truly Five Star.
Laurie Empherson - March 2023 - This is the best Ford Service in the area. The service writers are knowledgeable and professional. Estimates are provided and options discussed. Way better than the other option
Jessie HM - February 2023 - Kevin and the service team at Five Star Ford were as always fabulous. Not only was my major service completed with exceptional professionalism, I received regular notifications as to the status of my vehicle. I cannot say enough how stellar the service was from Kevin at the service desk!!!
Barb Courn - January 2023 - The service department is always friendly, helpful and fast. The guys there always answering all my questions. They always take care of me when I bring my truck into them.
Ashleigh Klemetson - January 2023 - The five stars is for Dustin Hanson specifically! I’ve had my issues with the dealership as a whole, but Dustin just got my love and i into a ‘21 CRV and I know it’s only up from here! Thank you Dustin!!
Tommy Poplin - January 2023 - Ric in service department has in my opinion gone way above what I would have expected in dealing with my problem F 250. He continually kept me up to date with issues and I can only say I really appreciate his support and rest assured you have a customer for life.
Jeremy Brown - December 2022 - Excellent service staff friendly and professional.
Michael MacDonald - December 2022 - I have my vehicles serviced there. They do a good job at a fare price.
Zack Summers - Novemeber 2022 - Carlos and Aaron were fantastic to work with and got me a great deal on my brand new Bronco! Go see them!
Timothy Boers - October 2022 - Rick greeted me with his usual respect and professionalism and used my first name. Ya gotta like that.
Debbie Bates - October 2022 - The customer service guy Rick was absolutely awesome with helping us he went above and beyond. I really appreciated him Go there you won't be disappointed.
Debbie Thompson - September 2022 - Very friendly and professional service team. I am pleased with my service experience and would call this dealership my place to go for all my vehicle service needs!
Jesse Murphy - August 2022 - Easiest vehicle purchase we’ve made! First dealership that didn’t flat out lie to me. I had concerns about the towing capacity for my boat, and they took the time to do the research and answer our questions. They even let us take the truck for the day to test-drive while towing. Thank you, we love the truck!
Lisa Szumski - August 2022 - My salesperson Carlos was amazing! I reached out to Five Star Ford on 6/11/22 and spoke with Carlos. I let him know I have been looking to purchase a Hybrid Explorer in the Platinum trim level for over a year. I gave him my two color choices and asked if he would keep me posted if any came in that were not spoken for. Much to my surprise he texted me at 8:53 am on 7/30/22 to let me know they had just received a 2022 Ford Explorer Platinum in Star White Metallic that morning. It was not a hybrid but he reached out to see if I was interested. We exchanged conversation, photos, and vehicle sticker (it was still wrapped for dealer delivery). He said it was ready for purchase and would be ready for for customer delivery the first part of the week. He asked if I had a trade-in. We exchanged information on that. I decided to make the purchase as I had no hope for the hybrid I ordered at the local Ford dealer over a year ago to come in. I gathered what was necessary for my trade and was on the road to the dealership by noon with an estimated arrival time between 2:30 - 3:00 PM. Carlos must have called in all favors at the dealership, because they had the vehicle ready for customer delivery by the time I arrived at 3:00, saving me another trip. Carlos showed me the ins and outs of the vehicle and the electronics, connected my phone and set up my FordPass. While going over the Explorer, he had the used vehicle manager looking over my trade-in, they made me a fair offer. They allowed me to write a personal check with a credit app backup, leaving nothing left to do but sign on the dotted lines and drive away with my new vehicle. The entire process couldn't have went any smoother, from my salesperson Carlos to the sales manager, business manager, and all those in the back that helped prep to pull this off in less than a day ~ I am happy to give Five Star Ford 5 *****'s and my referrals. Great Job, Great Team! Happy customer!
Val Timm - May 2022 - DJ was very patient with all my questions. He was able to get me the car I wanted even though they didn't have it in stock. The whole experience was great!
Paul Willis - May 2022 - Being a business owner and very busy, I’m very thankful for the great service and picking it up and delivering it to make my purchase very easy.
HayLee Craudell - March 2022 - Great staff everyone was super sweet made the process super easy
Larry Burgher - March 2022 - I usually spend 6 months or more searching for what I want...but Gary Gallinger listened to me and found the perfect match! Bud Erickson got me a great interest rate. I felt well cared for and I got a GR8 Deal!
Sue Thebeau - February 2022 - Great service, even though we had a complex situation because the vehicle whose arrival we were awaiting got lost along the way. We love the substituted rapid red Bronco! Thanks so much to Marshall and company at Five Star Ford.
James Mattingly - February 2022 - Overall a good experience, the salesman was knowledgeable of the inventory and educated with the vehicles. His willingness to assist is commendable and helped find us the perfect vehicle.
Mike Wilber - February 2022 - Like their name says, best service department in Aberdeen...fast,dependable service.
Cathy Dandridge - February 2022 - I am so very thankful for the staff. Low pressure, knowledgeable, and thorough buying experience.
Gina Wilson - January 2022 - Great service department, friendly staff with lots to choose from.
Karen Salvin - January 2022 - Wipers quit working during all the rain. Got me in. ABD MILITARY DISCOUNT. THEY ROCK
Fraser C - January 2022 - Pretty easy sales transaction! Professional sales staff. The used car I was buying had its issues, which they addressed responsibly. Thanks for the good service!
TI Irish - January 2022 - I cannot give the Parts department enough praise! I called to order some parts that are not a common part that gets replaced on most cars. They got them in pretty quick so I made an appointment for the repair. Ken, the parts guy, did the job himself in about 15 minutes. He was super friendly and had the best customer service skills! I will be back. With basic kindness in short supply nowadays, it really makes a difference in my day when I am treated in such a friendly manner. This place seems to know the world need more smiles and they have plenty to share.
Reena Ward-Leeson - November 2021 - Bought my very first brand new car here. It had only 15 miles on it when I drove it off the lot. Still own it. They were gentle with a first time buyer.
Mitch Housden - November 2021 - Had service done on my vehicle. They were fast and efficient in finding the problem. Ric and his team were very open about what was going on and kept in great communication. I appreciate them being honest with me. Definitely recommend service with Five Star Ford.
Diane Janshen - October 2021 - By far the best experience I have had purchasing a vehicle. I was given a reasonable price for my trade in. Low pressure sales, Gary was very personable and made the experience smooth and easy, explained all the controls & functions thoroughly. Highly recommend purchasing here!
thomas kissner - September 2021 - I love service here they know me and my vehicles. And help prepare fore 10k trip.
Josh Rawleigh - September 2021 - Great costumer service going through the sales process. They will go out of there way to make sure you satisfied with your vehicle. Even with the newness of the Mach E mustang and all the headaches of a new product they worked with me to address my issues and help get them resolved as timely as possible. All my future vehicles will be from 5 star Ford.
Kevin Warrick - July 2021 - I had some service work done to my car at five star. Under the extended warranty plan that we purchased when we got our car there. Everyone is very friendly and work hard to take care of their customers. Definitely a place to go to get your car worked on if you have one of their models cars.
Clinton Armstrong - June 2021 - The service department is stelar. They answer every question and address and every concern as if they were dealing with their own vehicle. They don't rush you through any process or pressure you into anything other than what your original concerns are. Will definitely send all of my vehicle to them for any and all service needs.
Clinton Armstrong - June 2021 - The service department is stelar. They answer every question and address and every concern as if they were dealing with their own vehicle. They don't rush you through any process or pressure you into anything other than what your original concerns are. Will definitely send all of my vehicle to them for any and all service needs.
Cheri Ann Weld - June 2021 - I went online to your website prior to coming in and found some cars that I wanted to look at and drive. I worked with Rick and he was amazing! He listened to what I wanted and what I wanted to see and didn't try to pressure me into something I didn't want to buy or look at. I will definitely request him again when my husband or I are in need of another vehicle
Debbie K. French - April 2021 - Our sales consultant went above and beyond to accommodate us and spent a lot of time explaining the vehicles features. We enjoyed working with him!! Everyone at the dealership was very friendly. Great experience!
Suzy Fong - April 2021 - I can always rely on Five Star to take care of my automotive needs in a friendly and efficient manner. Service Rep is always cheerful and listen to my concerns and take care of it. I usually wait for my car when having my routine maintenance done and it is usually an hour or less wait. I love the no hassle car service that is provided.
Jerry Smith - April 2021 - Ric Gaddis of the service department kept us updated & had our truck fixed ahead of expected. I have already recommended your service department for the professionalism, honesty & knowledge we experienced. This gentleman is an asset to your company.
Alan Kniffin - February 2021 - The maintenance on my vehicle started right on schedule and was ready early! The waiting area is clean and comfortable. My service representative was friendly, helpful, and professional.
Michael T McCollough - February 2021 - BEST DEALERSHIP IVE EVER BEEN TO!!! Customer for life!!
Ashley Mendoza - February 2021 - I am seriously blown away by the service at this dealership. Not only were they very polite and diligent about finding me the right deal on the SUV I fell in love with, but went out of their way to deliver the vehicle to me, in the middle of a snow storm, over an hour away and pick up my trades. That is above and beyond. The sales manager, salesman and finance were all top notch! Highly recommend!
Christal Tiedemann - Janurary 2021 - The customer service was kind, i got 1 free car wash token and got taken home.
Keithly Poncho - October 2020 - My service was prompt and friendly. I will return.
Linda Jones - October 2020 - We told Gary Gallinger what we were looking for and scheduled an appointment for a test drive. He chose a 2020 2500 Ram Bighorn for us to test drive and it was exactly what we wanted and we were able to drive it home the same day! Quick, easy and Gary made it all happen for us! Thanks Gary!!
Raw B - August 2020 - Courteous and helpful staff had us back out on the road within hours after we lost our keys.
T M - August 2020 - My salesman, Chris, was great. Everyone at the dealership was very professional and it took no time at all to purchase the truck. Looking forward to do business with them again.
Leslie Parsons - March 2020 - Chriss Sterwart and Aaron Smith were so amazing and diligent on finding me the right car at the right price. I LOVE MY CAR!!!! Great service, defiantly will recommend.
Kristiane Sapiente - February 2020 - We have bought 3 vehicles from them. The management and staff are amazing and so helpful.
Shari Warner - January 2020 - You guy's are AWESOME. You have taken care of all my needs. The tech's get the job done as quick as they can, and that is great customer service. KUDOS to the Service dept.
Joe Gardner - January 2020 - Once again our experience at Five Star Ford was a great one. The purchase of my new F-350 is 15th vehicle we’ve purchased from Five Star. Ricky Dunlap and Damon Gleason always take care of us on every purchase. This is the reason we shop Five Star Ford and will continue to buy locally. Thank you Five Star Ford!
Allan Prickett - January 2020 - We had a great experience with Five Star. We have been going to them for years and always get treated well. This last time was exceptional though. My wife and I stopped to look around and ended up trading in my beloved pick up for a brand new Ford Escape. The deal was so good I couldn't walk away from it. Rick Dunlap is an amazing salesman and was able to fit our needs into every aspect of the sale. We will continue to use Five Star for all of our car buying needs.
Dan McClain - December 2019 - The team at 5-Star Ford in Aberdeen are quick, efficient and sincere. Damon and Ricky made the buying experience the best I’d ever experienced..
Bob Kelsey - October 2019 - Picked up my 2019 dodge today. This is the fourth time I have bought a vehicle from Gary Gallinger at five star. He has always taken such good care of me and treated me so well. Damon the manager is easy to deal with and quite a hoot. I believe both Gary and Damon truly put their costumes needs first. I have spent 43 years in retail management and I know what good customer service is. I can honestly say I have experienced great customer service every time I have been in. They take care of me during the purchase and also after if I have any questions or service needs I hope I never buy another car ever. But if I do I will not go anywhere but five star Ford and I will never deal with anyone other than Gary and Damon. By the way Gordon in finance was also fantastic.
Kenneth Potts - October 2019 - Professional and quick to answer questions and provide solutions.
Rick Metzger - October 2019 - Bought my second vehicle from Five Star last week. Based on my experience for both purchases, I consider this business an "All Star" dealership. Sales, finance, and service department personnel treated me professionally and timely. Got a great deal on a Ford F150 4x4 SuperCab. The particular model w/accessories I wanted was not available on site, but they were able to find one and have it delivered within 3 days. I never felt pressured throughout the process. Once I took ownership, the Salesman spent an hour helping me program the on-board computer features (iPhone, Media, Mapping, etc.). Explained all display/push button functions, and answered all my questions that came up during our training session. I felt a sense of "rushing" and felt he would stay stay with me as long as it took to ensure I was comfortable. Anyone shopping for an automobile or pick-up truck should seriously consider a trip to Aberdeen, WA
Brad Goings - September 2019 - Talk to Gary first and Damon. Good guys that you can talk to. If you need a vehicle head there. Go Cats!
Ken Kunzmans - August 2019 - Saved the day for us. Can't believe they were able to do all we needed done for a reasonable price. Had a couple dealers looking to solve our situation and Chris was on it before others even got started. FIVE Star should be Six stars.
Ronald Ross - July 2019 - I have purchased my cars and trucks over the years from many dealerships in Pennsylvania, Texas, and Washington. After visiting two other dealerships in Port Angeles, and trying to get a good deal on trading our full size truck for a small SUV we gave up and went home. We felt that the sales staff wasn’t comfortable dealing with people our age. Our daughter had bought a Jeep from one of the Five Star dealerships in Aberdeen and wanted us try them. She gave Five Star Ford Lincoln a call and told them what we wanted. The sales staff emailed us several SUV offers and approximately what our trade deal would be for each vehicle. We picked a SUV and drove more than two hours to get to the dealership. The sales Manager and staff had the SUV cleaned and waiting for us to test drive. The trade in offer and the sales price were great. Everyone connected with our deal was helpful and courteous. I felt that this dealership has people wanting to listen to your vehicle needs and then working to match your expectations. It was a long trip going to dealership, but driving home in a new SUV was very pleasant.
Michael Mccollough - June 2019 - By far the best dealership I have ever been to. Everyone was kind as well as professional. They did everything they could to help me as much as possible. The vehicle buying process was easy and enjoyable. Sam my sales associate was polite, helpful, generous and took care of everything to ensure the process was as painless as possible. If your looking to purchase a vehicle ask for Sam. You will not be dissatisfied with the service or employee's here, they truly care about they're customers.
Nicole Stevenson - June 2019 - I had a most pleasant experience at Five Star. Ricky Dunlap was very attentive and helped me get in and out of there with my new Jeep Compass. I hope my new car will last me for years to come, but would high recommend Five Star to anyone shopping for a vehicle. Thank you all for making my first new car purchase a memorable one!!
Dan Vines - May 2019 - My wife Donna and I were very pleased with the service and help we received purchasing our 2017 Jeep Renegade. It was obvious from the beginning that the people at 5 Star like where they work and work hard. Ricky Dunlap was especially helpful. He truly fit the description "Product Specialist." He was there to help us, not sell us. He was beyond knowledgeable. If there were doctorates for understanding vehicles, he would be a tenured professor. We were not sure what we were looking for, only that we had a budget we needed to stay within. Ricky was diligent sticking to our budget and showing us only vehicles that fit. The Jeep Renegade was well priced and we were even able to afford to add the extra warrantee and protection plans. We love our Jeep. We also were very pleased to work with Bud Erickson. His personal and professional demeanor helped make the paperwork process so easy and clear. 5 Star has a great family of skilled and caring people who work hard. Thank you!
Andrew Kelly - October 2018 - Amazing experience purchasing 2 cars this past weekend! DJ Cox is the salesperson to talk to......Gordon rocked the financing! I'm blown away by the safety features and product quality of our family purchases....2018 Ford Fiesta and Ford Escape SEL.
Isaiah Lozano - October 2018 - AWESOME!! I traded my car for a new Ford. Loan approved, documents signed.... However, 48 hours went by and I had a change of heart. I needed a vehicle with more room. I went back to 5 star ford. They worked a new deal for me. Help me buy a car with more room. My salesman Chris was amazing through the entire experience. I really appreciate him going the extra mile for me! Thank you to the entire staff at 5 star Ford especially... Chris.
Russell Duval - September 2018 - Had one of the best experiences that I have ever had when buying a car. This is third car that I have purchased from five star.
Rachel Sims - August 2018 - Damon and Chris went above and beyond to make sure I Was able to get a great car in my price range. I am extremely happy with my purchase and the service was phenomenal. Thank you five star!
Jake Hylkema - January 2018 - This place treats active duty and veterans awesome. I'm in the Coast Guard in westport, these guys didn't pressure me at all. And when I made an offer they were able to do it. First time buying from a dealership and honestly, it couldn't have been better. I came in with my own financing and they didn't even run my credit or try and get me to finance through then, just like I asked. Carlos is super knowledgeable about vehicles and didn't BS at all. Thanks again guys.